Upgrade Pricing

Upgrades can be purchased either through the Registration Wizard or under your Online Services account.

AUP (Annual Upgrade Protection) and Free upgrades

MailEnable's Annual Upgrade Protection (AUP) allows registered users to upgrade to any version of their registered product that is released during their coverage period.

AUP is only available for version 4 and later of MailEnable. Those who purchase MailEnable version 4 (or upgrade from earlier versions) will receive 12 month upgrade protection. When the upgrade protection window lapses an upgrade protection renewal notice will be send to the registered e-mail address. You will then have the option to renew your upgrade protection or to let the protection lapse.

To review prior purchases of MailEnable, please log-in to your Online Services account to access the payment receipt which will have the date of purchase recorded.

If you are eligible for a free upgrade, it will be made available under your Online Services account.

Upgrade Protection Frequently Asked Questions

What happens when a new major version release is available while I have upgrade protection?

If your upgrade protection is valid, then you can upgrade to the newer version without any additional cost.

I have version 1/2/3 of MailEnable. Am I covered by AUP?

Annual Upgrade Protection is only available for versions 4 and later of MailEnable. If you have recently purchased version 3 you may be eligible for a free upgrade. Log into your online services account in order to check if any of your licenses are due a free upgrade.

How much does the annual upgrade protection fee cost?

The annual ongoing upgrade fee is approximately 40% of the full product purchase price.

What happens when if my upgrade protection lapses?

If your AUP is current entitlement expires, and you wish to upgrade your version of MailEnable to the subsequently released next major version, then you will need to purchase an upgrade with a nominal discount (of around 20% off).

How does MailEnable's new upgrade protection program vary from its former policy?

MailEnable's upgrade protection is an extension to its existing policy. The old discounted policy on upgrades is still available.

Are upgrade protection renewals available from Resellers?

Yes. You are able to purchase renewals for this via a MailEnable reseller. A list of MailEnable resellers can be found under the resellers section of the MailEnable Web Site.

How to upgrade

If you are upgrading your software, consider that MailEnable's normal office hours (9am - 5pm) are in GMT+10 and that any support queries arising from the upgrade will be resolved more responsively within these normal office hours.

• Download the latest version of MailEnable you wish to upgrade to from here.
• Install this version of MailEnable. See this article for information on installing upgrades:
• Purchase the upgrade by using your Online Services account - select "Upgrade Licenses" and then the "Upgrade" button next to the license you wish to upgrade.

FAQ on upgrading MailEnable v 1.x, 2.x, 3.x to 4

If I upgrade, will the current mail accounts be affected?

No - in fact the configuration and message store are not affected when the upgrade occurs. For a Professional to Enterprise upgrade, the format of the settings/etc. are identical to the Professional release - it is just that Enterprise has additional features. The same applies to a Professional 1.x /2.x /3.x - Professional 4 upgrade and the Enterprise 1.x /2.x /3.x - Enterprise 4 upgrade.

To upgrade you can simply install over the existing installation accepting the default values when running through the setup wizard. i.e. just click the Next button and leave everything as the default. This process is outlined in detail in Knowledge Base Article ME020040

Once I install MailEnable 4 over my existing 1.x/2.x/3.x, will all features be enabled?

Yes - When you install Version 4 over a registered version 1.x, 2.x or 3.x, the software will re-enter an evaluation state of the normal 90 day evaluation period. During this period, you can explore the new features (all features are enabled under evaluation). If you are running Version 1.x/2.x in evaluation, the trial period is not extended.

Should you wish to then license the new version, you can do so under the "Upgrade licenses" section of your Online Services account or by registering the product.

Will there be a downtime while I upgrade?

The install process usually takes less than 5 minutes to install - but the server will most likely need to be rebooted (depending on whether there are any system files that cannot be replaced by the MailEnable installation).

If I install Version 4 and after evaluating it, decide not to purchase, can I downgrade back to the previously installed version?

Yes, you can downgrade from Version 4 Enterprise or Professional Edition by following the instructions detailed in this Knowledge Base article: http://www.mailenable.com/kb/Content/Article.asp?ID=me020428

Once I have the software installed, how can I obtain an updated license key for Version 4?

• You will need to login to Online Services using your account details emailed to you when you purchased MailEnable. Select the "Upgrades" menu item, which will list your current license keys. Beside the license key you will see a button named "Upgrade".
• Click the upgrade button and follow the prompts to upgrade your current license key.
• Once you have upgraded your license key, you can then use the Registration Wizard (under the MailEnable program group) to enter the updated key.